Jared Rachwalski | DevOps & Cloud Application Support Engineer

Professional Profile

DevOps & Cloud Application Support Engineer with extensive experience supporting mission-critical digital banking platforms and enterprise cloud infrastructure. Proven track record of architecting automated deployment pipelines, eliminating multi-tenant environment conflicts, and building proactive infrastructure monitoring to maintain enterprise reliability and zero-downtime SLA standards.

Core Competencies & Tech Stack

Cloud & Infrastructure

Azure & Azure Resource Management
Azure Kubernetes Service (AKS)
Kubernetes & Docker Containerization
Microsoft IIS Web Server
Multi-Tenant Cloud Architecture

DevOps & Infrastructure-as-Code

Azure DevOps Pipelines & Repos
Terraform (IaC) Standardization
CI/CD Automation & Release Management
Git Version Control Workflow
Automated Release Runbooks

Scripting & System Administration

PowerShell & Bash Scripting Automation
T-SQL Development & Optimization
Microsoft SQL Server Administration
Windows & Linux Server Management
Active Directory & Group Policy (GPO)

Observability & Network Security

Grafana & Azure Monitor Dashboards
SSL Certificate Lifecycle & IIS Binding
FortiGate Network Virtual Appliances & Firewalls
Backup & Disaster Recovery (DR) RTO/RPO
Root-Cause Analysis (RCA) & Incident Mgmt

Professional Experience

DevOps / Cloud Application Support Engineer

Digital Banking Technology Solutions

2023 – Present

Architected and maintained multi-tier infrastructure observability and alerting pipelines using Grafana and Azure Monitor, enabling proactive incident detection and reducing Mean Time to Detect (MTTD) by 45% across digital banking microservices.
Engineered custom PowerShell and T-SQL deployment automation scripts to resolve complex multi-tenant environment conflicts, delivering 100% repeatable, automated CI/CD releases across Azure DevOps and Azure Kubernetes Service (AKS) with zero deployment-induced outages.
Managed and supported Kubernetes-based environments (AKS), monitoring pod health, containerized application deployments, ingress controllers, and secret configurations to ensure 99.99% platform availability.
Executed Microsoft SQL Server database administration and troubleshooting, writing optimized T-SQL scripts for automated maintenance, index tuning, and operational data fixes in staging and production.
Automated SSL certificate lifecycle management and binding configurations across Microsoft IIS web servers, eliminating manual certificate expiration risks and enforcing strict financial industry compliance.
Collaborated cross-functionally with Development, QA, Security, and Infrastructure teams to lead production deployments, perform root-cause analysis (RCA) on critical incidents, and document operational runbooks.

Azure DevOpsAKSKubernetesPowerShellT-SQLSQL ServerGrafanaIISSSL

Infrastructure Analyst

ESC Corporate Solutions — Vernon, BC

Feb 2019 – Oct 2021

Co-led the migration of legacy on-premise infrastructure to cloud-based environments, leveraging Infrastructure-as-Code (IaC) to enhance system scalability, fault tolerance, and operational consistency.
Architected and deployed standardized cloud infrastructure modules using Terraform, accelerating environment provisioning times and ensuring strict compliance across production environments.
Managed and configured FortiGate Network Virtual Appliances, establishing robust firewall policies, VPN tunnels, and network security controls to safeguard enterprise assets.
Implemented robust backup and disaster recovery (DR) solutions, improving business continuity resilience and minimizing Recovery Time Objectives (RTO).
Developed custom PowerShell and Bash automation scripts to streamline routine system maintenance, security patching, and server administration across mixed Windows and Linux environments.
Administered enterprise Windows and Linux server infrastructure, performing performance tuning, access control management, and producing comprehensive operational handoff documentation.

Terraform (IaC)FortiGateCloud MigrationPowerShellBashWindows ServerLinuxBackup/DR

System Administrator

Nature’s Fare Markets — Vernon, BC

July 2017 – Feb 2019

Maintained high-availability operational readiness for Point-of-Sale (POS) systems and core infrastructure across multiple geographically distributed retail locations.
Administered Active Directory, Group Policy (GPO), Identity & Access Management (IAM), and endpoint security controls for corporate and retail environments.
Supported enterprise Windows Server and workstation environments, diagnosing hardware, software, network, and access control incidents to minimize store downtime.
Standardized IT infrastructure configurations and remote site deployment protocols across multi-location operations, improving system consistency and deployment speed.
Ensured business continuity and network connectivity across remote store branches, maintaining 99.9% uptime for daily retail operations and staff productivity.

Active DirectoryGroup PolicyPOS SystemsWindows ServerRemote SupportNetworking

Education & Certifications

Professional Certifications

Microsoft Certified: DevOps Engineer Expert (AZ-400)

Azure DevOps, CI/CD, Infrastructure-as-Code, Release Management

Microsoft Certified: Azure Administrator Associate (AZ-104)

Azure Identity, Governance, Storage, Compute & Virtual Networking

Higher Education

Okanagan College

Diploma in Computer Systems and Networking

2015 – 2017

Specialized Focus: Network and Telecommunications Architecture